1. Information We Collect
We collect information you provide directly, including your name, phone number, and optionally your email address when you register. We also collect order history, pickup locations, payment method tokens (stored by Stripe, not us), and device/usage information such as IP address, browser type, and access times.
2. How We Use Your Information
We use your information to: process and fulfill your orders, send order status notifications (including pickup-ready alerts), respond to support requests, improve the Service, prevent fraud, and comply with legal obligations. We do not use your data for advertising to third parties.
3. Information Sharing
We share your information only as necessary to operate the Service:
- Merchants: We share your name and order details with the merchant you order from, so they can prepare and hand over your order.
- Stripe: We use Stripe for secure payment processing. Stripe processes your payment card details and is subject to its own privacy policy.
- Legal obligations: We may disclose data when required by law or to protect rights and safety.
We do not sell your personal data to third parties.
4. Data Retention
Account data is retained while your account is active. After a deletion request, your personal data is removed within 30 days. Order history is retained in anonymized form for 7 years to meet financial and legal compliance requirements. You can request account deletion from your profile settings.
5. Security
We use industry-standard security measures including TLS encryption in transit, hashed passwords, and access controls. Payment card details are never stored on our servers; they are handled exclusively by Stripe. No security system is impenetrable; we encourage you to use a strong, unique password.
6. Your Rights
Under applicable privacy law and regulations, you have the right to access your personal data, correct inaccuracies, request deletion, and object to certain processing. To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Cookies and Local Storage
We use essential cookies and local storage for authentication session management and your language/theme preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser, but this may affect core functionality such as staying logged in.
8. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the app or by email. Continued use of the Service after an update constitutes acceptance of the revised policy.
10. Governing Law
This Privacy Policy is governed by applicable law. Any dispute relating to privacy or data handling shall be subject to the exclusive jurisdiction of the courts of Jerusalem, Palestine. For users located in jurisdictions with specific data protection requirements, we are committed to honoring your rights under applicable local law. Contact us at [email protected] to inquire about your specific rights.
11. Contact Us
For privacy-related questions or requests, contact:
LumyxTech Ltd., Jerusalem, Palestine
Email: [email protected]